I'm having issues with logging in, what do I do?

If you are experiencing issues with resetting your password or accessing your account, we recommend trying the following troubleshooting steps:

1. Clear cache & cookies
2. Uninstall and reinstall the app
3. Whitelisting the STN Play email:
   • To whitelist, an email address means adding the listed email to your “approved senders’ list”. This tells the email provider that you know this sender and trusts them, which will prevent the email from being forwarded to other inboxes (spam, etc.). Please visit your email service provider's website support page if you require more information on how to whitelist an email account.
   • The STN Play email address used for the password reset link is [e-mail].

After completing these steps, please attempt to reset your password again. Please contact Customer Service if you require additional assistance.