Why is my promo code not working? November 01, 2022 01:47 Updated There could be a few reasons why your promo code is not being applied successfully. Please review the listed suggestions on what to do if your code isn't working. Ensure the APPLY option was selected after entering the code Ensure the promo code was entered in the exact format as promo codes are case-sensitive. Check your account bonus history to ensure the bonus was not redeemed previously If you are still experiencing issues with the promotion after reviewing the information above, please contact Customer Service.