I'm having issues with my games, what do I do? November 02, 2022 01:42 Updated During your gameplay, you may encounter game issues such as the following: A specific game will not launch/blank screen/error message displays. Malfunction during gameplay The game features fail to work We recommend attempting the troubleshooting steps listed below. Desktop Sign in/Sign out of your STN Play online casino account. Clear cookies & Cache Close all web browser windows/tabs and open a new instance of the preferred web browser. Ensure your web browser is up to date with its latest version Refresh the page by clicking ↻ the icon Attempt to load play.sclv.com in a different web browser (Incognito, Edge, Firefox, Chrome, etc.) Restart device Restart the Modem/Router App Sign in/Sign out of your STN Play online casino account. Uninstall and reinstall the STN Play online casino app from your device. Ensure your app and device are up to date with its latest OS version Restart device If the suggested troubleshooting steps have already been completed and you are still experiencing technical issues, please contact Customer Service. Providing the following information will allow our customer service team to escalate the issue accordingly: Screenshot /short video of the issue Time and date of occurrence (Including time zone) Type of device used, e.g., PC, Tablet, Phone The Operating system used (including version if possible), e.g., Windows 10, Android 12.0, Mac Sierra 12 Type of browser used and version (if applicable), e.g., Google Chrome, Mozilla Firefox, Safari, etc. Malfunctions result in void In the event of a malfunction of the gaming software, all affected game bets are rendered void, and all affected bets are refunded. Please contact Customer Service if you require additional assistance.